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Terms & Conditions

By purchasing from the Your Pleasure website you agree and understand the following

Correction of Errors and Inaccuracies; Limitations on Quantity and Availability of Stock
Whilst Your Pleasure makes every reasonable effort to present accurate information on this web site, the information may contain typographical errors or inaccuracies and may not be complete or current. Your Pleasure therefore reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit quantities (including after you have submitted your order). We apologize for any inconvenience this may cause you. All colours of products are reproduced as accurately as possible, however a slight variation may occur in colour and specifications. Colours may appear slightly different via this web site due to computer screen resolutions and individual monitor settings.

What information do we collect?
When you order, we need to know your name, email address, mailing and billing address, credit card number, and credit card expiration date. This allows us to process and fulfill your order and to notify you of your order status.
When you want to sign up for services like Newsletters, we need only an email address – which we use to send the information you requested.
We may personalize your shopping experience by using your purchases and site behavior to shape our recommendations about the merchandise that might be of interest to you.
We may also use the information we collect to occasionally notify you about important functionality changes to the website, new services, and special offers we think you’ll find valuable. We send this information to you if only you allowed us to do by checking “E-Mail List Subscriptions” box on your account. You always can unsubscribe your email address via email list subscription preferences on the Account Profile page.
We may also retain data that you provide on this website, even if you do not fully complete an order by clicking the Buy Now Button, or a newsletter subscription. Any data you entered on this website may be used to contact you and enquire as to why you did not fully complete the order, or offer you a reason to come back to us and complete a purchase.
We are committed to providing our customers with 100% discreet delivery at all times. Your parcel will arrive in plain packaging of either an Australia Post bag or for bigger items, in a plain brown box with no description or reference to the contents.
Credit Card purchases will show on your statement as a debit from ”Shavas Trading” with no reference to Shipping & Returns or adult products.

How do we protect this information?
We use the latest encryption SSL 256 Bit Encryption technology to keep your personal information safe. All your orders are processed using SSL, and ordering information — including your name, address, and credit card number – this information is encrypted during this process to our secure server for maximum security. We never store, or retain any credit card details, or any personal information in regards to banking details.

Do we give this information to anyone else?
We NEVER disclose, sell or otherwise share your personal information with any external, or third parties. We are very discreet in all purchases and with all personal data we treat it as if it were our own personal information.

Disclaimer
Your Consent – By using our website, you consent to the collection and use of this information by Your Pleasure. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
Possible Changes in Policies – We reserve the right to modify or amend policies at any time by posting the revised privacy policy on our site. The changes will only affect the information we collect after the effective date of the change to our privacy policy unless we clearly express otherwise.

Postage & Handling
All items will be posted via Australia Post.
All items will have a tracking number and require a signature on delivery.
Shipping times cannot be guaranteed. Whilst we do everything in our power to get items to you on time, we can take no responsibility for late deliveries that are beyond our control.

Returns – MUST have an RAN
They will give you a Return Authorization Number. Items returned without a return authorization will not be accepted.
The return item must include all of its original packaging and swing tags.
On receiving the returned product it will be immediately examined. If we found the product has a genuine manufacturing fault an identical replacement product will be sent (if we have a replacement in stock or you would be offered a credit or full refund).

If the returned product is found to be not to have a genuine manufacturing fault you will be contacted by email. A handling fee of $10.00 + re-shipping cost will be applicable and this will be required to be paid by you before your product is returned.
We recommend using recorded delivery as we at Your Pleasure cannot be held responsible for any item lost in the post.
A replacement product will be shipped freight free.
For all orders with an approved RA number
Returns Address: P.O. Box 263 Bonnyrigg, NSW. 2177
If returning a product, please make sure you include a cover letter with the following information:
Return Authority Number (RA Number)
Order number
Customer name
Your contact details (postal address, phone number)
A detailed reason for the return – what exactly is wrong with the product
A print out copy of any correspondence with our support staff relating to this return
Items returned without a Return Authorization Number (RAN) will not be accepted.

Is it possible to get an exchange or refund on any items?
No we do not refund or exchange items if they do not fit, or if you have changed your mind. So please take your time and choose carefully.
For obvious health and hygiene reasons we are unable to accept any returns as once this has been in your possession they cannot be resold.
We have to be extremely strict with this policy as I am sure most customers would not like to have purchased a product of this nature when someone else has already owned this as unfortunately we are unable to accept everyone’s claim that their item remained unopened and unhandled as most of our stock does not come sealed in a way to prove this.
Please understand we have this policy in place to protect you our customer and your health and wellbeing.

What if I received the wrong item from the one that I ordered?
In the event that we have delivered you the wrong item that you did not order you need to contact us at customerservice@yourpleasure.com.au and let us know which item is incorrect. We will then notify you of how we are going to rectify the problem.
Please keep in mind that we will only be able to replace the incorrect item if the product has not been opened and it must be in its original packaging. Items must be sent back in the same condition as which you received it from us. We cannot accept item back once the package seal has been open/or broken. Please notify Your Pleasure by email quoting invoice number and a return authorization will be given.
Your Pleasure must be notified within 3 days of you receiving the item. Items returned without a return authorization will not be accepted.
Remember do not open the package if you notice the item is incorrect.

What if my item is faulty?
We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please contact customerservice@yourpleasure.com.au so they can work with you to resolve the problem as swiftly as possible. Please note that we’ll need a photo or two showing the defect/fault, which will speed up the returns process for you.

Before Returning Your Adult Toy:
Before returning a faulty toy, may we first ask you to follow a few simple testing points as follows.
Make sure you are using the correct batteries
Make sure the batteries have been inserted correctly
Try new batteries
Make sure battery connectors are not wet or have moisture
What if my item has a genuine manufacturing fault?
If your item has a genuine manufacturing fault please notify customerservice@yourpleasure.com.au quoting your invoice number and description of fault. Your Pleasure must be notified within 3 business days.

What is NOT a genuine manufacturing fault?
Using a product incorrectly, not using in the way the product was designed for, accidentally damaged, dropped, misuse, water, moisture incorrect power supplied, battery failure, spoiled etc.

What if I don’t have the original shipping packaging?
Please keep in mind that you are responsible for safely packaging your return, to ensure we receive the items back in tip-top condition. You need to return the item in the same condition just like how you received it. A customer service team member will get back to you to discuss the problem. They will give you a return authorization number. Items returned without a return authorization will not be accepted.
The return item must include all of its original packaging and swing tags.
On receiving the returned product it will be immediately examined. If we found the product has a genuine manufacturing fault an identical replacement product will be sent (if we have a replacement in stock or you would be offered a credit or full refund).

If the returned product is found to be not to have a genuine manufacturing fault you will be contacted by email. A handling fee of $10.00 + re-shipping cost will be applicable and this will be required to be paid by you before your product is returned.
We recommend using recorded delivery as we at Your Pleasure cannot be held responsible for any item lost in the post.
A replacement product will be shipped freight free.
For all orders with an approved RA number
Returns Address: P.O. Box 263 Bonnyrigg, NSW. 2177
If returning a product, please make sure you include a cover letter with the following information:
Return Authority Number (RA Number)
Order number
Customer name
Your contact details (postal address, phone number)
A detailed reason for the return – what exactly is wrong with the product?
A print out copy of any correspondence with our support staff relating to this return
 

Items returned without a Return Authorization Number (RAN) will not be accepted.

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